Contact Robey's Powerkleen at (859) 484-8402

Product Repair and Return Policy

We know time is very valuable and machines can be critical to your success. We are very interested in

you getting the right machine for your needs and it continually working very well. We will always

interview you about key facts including the size and logistics of your facility, the finish and needs of

your floor and your operators. We make certain our machines are fully refurbished and tested to our

highest standards and delivered to you in excellent working condition. Simply, we are happy when you

are happy. Our job is done when your floors are clean.

That said, mechanical things need maintenance, service and repair. Transport and shipping can be tough

on equipment. We are always here with free technical support and free or lowest cost repair parts and

consumables. Two of our principle goals are giving you the least downtime and lowest cost of

ownership.

We consistently find that 90% of service calls are resolved either with a 2-3 minute phone call or a 10

minute video and overnighting a part to you. Most any single repair can be done on these great

machines in just a few minutes with 2-3 basic tools by almost anyone. While we can't drive out to

check hoses and squeegee rubbers. We have the largest knowledge base and maintenance video library

available. We have the longest most comprehensive warranty in the industry. We don't have an attorney

to write all the exclusions. We just go by whats fast to get you working again and if you're out of

warranty, what's reasonable, fast and cheap as possible. If we can't correct the issue with an operator

phone call or mailing a quick part replacement, we will dispatch a technician for the repair ASAP,

usually within 2 weeks.

We do our best to match you with the right machine, ship fast, stay in contact for delivery, and be sure

you are on your way to success after receiving your cleaner. If you are unhappy or your machine is not

working we will fix it or replace it fast. If a machine were damaged in shipping or after receiving, we

would have it returned and rapid ship you a replacement.

Due to the heavy costs in the logistics of preparing and shipping machines we can only offer full

refunds in very limited circumstances. We DO NOT reimburse for parts, repairs or rentals performed

outside of our company, Robey's Powerkleen. If you need service or repair please call us anytime and

we will get you a solution, fast.

You win when your machine works.

We win when you tell everyone about us.

If we can do more, please do tell us. If you are happy please do tell them!