Industry-wide, frankly, not much of anything, but in our family-run shop, it’s different. We know what it costs to own and operate a business. We know how frustrating weeks of downtime can be. We know how expensive factory-authorized service is. We know money is hard-earned and value is hard-created.

We know when you pay more for refurbished, it’s because you rightfully expect a lasting result. WE DELIVER. In our shop, refurbished means we take only the cleanest, newest floor scrubbers that are in the best physical, electrical and mechanical shape, and we give them a full and complete processing for performance, durability and aesthetics.  

We only sell a few models that we know very well, and we service every serviceable component on each of those units. Our service includes: 

• Grease all fittings

• Verify & update all connections, cables & wire harnesses

• Replace all wearable components, service drives & motors

• Disassemble & test gearboxes, motor windings, commutators, carbon brushes, magnets

• Replace worn actuators

• Test all switches & buttons under load

• Bench-test the battery charger Install new batteries

• Change all the squeegees & hoses

• Service the hydraulic & water feed solenoid systems

• Inspect & service the wheels

• Replace the seat

• Change filters

• Steam-clean the whole assembly

• Remove & treat any corrosion

• Touch-up & performance test

• And much more! 

We ask for 5-7 business days from payment to delivery, which allows for final performance testing and any shipping delays. Because we ship all of our floor scrubbers out of our Kentucky facility, most Eastern states experience 1-3 day shipping and Western states run 3-7 days. We often have pieces available for same-day or next-day pickup or regional delivery. If you have a specific need, let us know and we will do our best to accommodate you!

Regional deliveries arrive via cargo trailer with a ground level “drive off ramp”. Freight deliveries require a commercial dock with semi-truck access or may include a “lift gate” and/or “non-commercial address” fee. If you do not have a commercial dock where you can receive the equipment, call us and we will work out the most economical shipment possible for you. Shipping is never really free, but we do cover as much as possible in the modest $150 we charge. If you would like to pick up your machine at our Powerkleen location in Winchester, KY, $150 shipping will be refunded to you. 

Two of the reasons we focus on Tennant floor scrubbers, and these models in particular, is parts availability and ease of diagnostics. Anything on these machines that is user-serviceable can be done with no or minimal tools. Any necessary diagnostics can be done rapidly over the phone or with an in-person service call as needed with the onboard diagnostics and a simple voltmeter. 

We offer a “reasonable warranty”. We ask that an operator or other capable person give several minutes on the phone with our technician to define the problem. Most of the time, it’s a very simple matter or adjustment. If we cannot reasonably diagnose and resolve the issue by phone, we will send a technician out and/or return the machine to our shop for rapid service.

If you are out of warranty, our technical phone support is free, and the parts are provided at cost with no markup. We get 10-75% off most parts and we always pass that savings on to you. 

If you require more field support, reach out to us to see what we can do to help. We love our customers and will do all we can for the lifetime you own the equipment. However, please note that we do NOT pay or reimburse for rental floor scrubbers. We also do NOT pay or reimburse for technicians or repairs we have not arranged for. These costs are often astronomical and exaggerated, and are not part of our business plan nor our warranty. If you are in a mission-critical application, ask us about arranging a low-cost backup machine. 

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